Case Studies — The Agentry

Case study 01 · Property Agencies

Turning after-hours enquiries into booked viewings

A busy lettings agency stopped losing portal leads overnight by putting an AI agent on its website and WhatsApp.

The challenge

Most enquiries from portals and social media arrived in the evening and at weekends. With a small team, first replies took an average of four hours and many tenants had booked elsewhere by then.

Our solution

We deployed an AI leasing assistant on the website and WhatsApp. It answers questions about each property, qualifies tenants (budget, move-in date, pets, references), books viewings straight into agents' calendars and pushes every lead into the CRM with a summary.

24/7 replies on WhatsApp and website chat
Instant qualification and viewing booking
Automatic CRM updates and agent hand-off

Sample Property Agencies AI agent conversation for Northgate Lettings — Northgate Lettings · Manchester

How the agent works

📩Enquiry arrivesPortal, website or WhatsApp

🤖AI qualifiesBudget, dates, requirements

📅Viewing bookedSynced to agent calendar

🗂️CRM updatedLead, notes and source logged

🔔Agent follow-upReminders and feedback request

Results

+42%

More viewings booked

2 min

Average first response (was 4 hrs)

18 hrs

Staff time saved every week

Before vs with The Agentry

BeforeWith The Agentry

Enquiries answered within 5 minutes

22%

96%

Leads fully qualified before viewing

35%

88%

Viewings attended (reminders on)

71%

92%

Viewings booked per month (first 6 months)

Automation rate

of enquiries handled end to end by the agent

“We used to wake up to a pile of missed enquiries. Now the viewings are already in the diary before we have had breakfast.”Sarah Whitlock, Director, Northgate Lettings

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Case study 02 · Dental Clinics

Cutting no-shows and freeing up the front desk

A three-surgery dental practice automated booking, reminders and rescheduling so reception could focus on patients in the chair.

The challenge

The phone rang constantly during opening hours, calls were missed while staff were with patients, and around one in five appointments ended as a no-show or late cancellation.

Our solution

An AI receptionist handles new and existing patient bookings, answers treatment and pricing questions, sends smart reminders by SMS and WhatsApp and lets patients reschedule in one message. Urgent or sensitive requests are handed to a team member straight away.

Online and WhatsApp booking around the clock
Reminders with one-tap confirm or reschedule
Instant hand-off for emergencies

Sample Dental Clinics AI agent conversation for BrightSmile Dental — BrightSmile Dental · Leeds

How the agent works

📞Patient makes contactPhone, web or WhatsApp

🤖AI checks availabilityDentist, treatment and time

✅Appointment confirmedAdded to practice software

⏰Smart reminders48 hrs and 2 hrs before

🔁Fill cancelled slotsOffered to the waiting list

Results

47%

Fewer no-shows

55%

Fewer inbound calls to reception

£3,100

Monthly revenue recovered

Before vs with The Agentry

BeforeWith The Agentry

Appointments attended

80%

93%

Calls answered first time

58%

100%

Slots refilled after cancellation

12%

64%

No-shows per month (first 6 months)

Automation rate

of bookings completed without staff

“Our receptionists finally have time to look after patients properly. Fewer no-shows has made a real difference to the diary.”Dr Aisha Rahman, Principal Dentist, BrightSmile Dental

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Case study 03 · Law Firms

Faster client intake without compromising on care

A regional law firm replaced slow enquiry forms with an AI intake assistant that captures the right details first time and routes each matter to the right fee earner.

The challenge

Enquiries arrived by phone, email and web form with inconsistent detail. Fee earners spent about 25 minutes per call just gathering basics, and out-of-hours enquiries often went to competitors.

Our solution

A secure AI intake assistant asks structured questions by practice area, flags urgency, runs a preliminary conflict-check prompt and books a consultation with the best-matched fee earner. A clear summary lands in the case management system.

Structured intake by practice area
Urgency flagging and smart routing
Case-management summary and consultation booking

Sample Law Firms AI agent conversation for Hartley & Webb Solicitors — Hartley & Webb Solicitors · Birmingham

How the agent works

💬Enquiry receivedWeb chat, email or phone

📝Structured intakeMatter type, parties, urgency

🛡️Pre-screen checksConflict and eligibility prompts

👤Routed to fee earnerMatched by expertise

📅Consultation bookedSummary sent to the case file

Results

76%

Shorter intake time (25 to 6 min)

+33%

More qualified matters

100%

Enquiries answered out of hours

Before vs with The Agentry

BeforeWith The Agentry

Intake completed in under 10 minutes

18%

91%

Enquiries with complete details

46%

94%

Out-of-hours enquiries answered

0%

100%

Qualified matters per month (first 6 months)

Automation rate

of intake conversations completed by the agent

“Clients get an immediate, professional response and our solicitors receive a clean summary. It has changed how we start every matter.”Daniel Webb, Managing Partner, Hartley & Webb

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Case study 04 · Restaurants

Keeping tables full while the team stays focused on service

A busy restaurant group moved reservations, menu questions and waitlist management to an AI host available on WhatsApp, Instagram and the website.

The challenge

Phone bookings went unanswered during service, guests asked repeat questions about allergens and opening hours, and last-minute cancellations left tables empty on busy nights.

Our solution

The AI host takes reservations, answers menu, allergen and event questions, collects deposits for large parties and manages a live waitlist that automatically fills cancelled tables.

Reservations on WhatsApp, Instagram and web
Allergen and menu answers from your own menu
Waitlist auto-fills cancelled tables

Sample Restaurants AI agent conversation for Olive & Ember — Olive & Ember · Manchester

How the agent works

💬Guest messagesInstagram, WhatsApp or web

🤖AI host repliesMenu, hours, allergens

🍽️Table reservedParty size and time checked

💳Deposit for large partiesSecure payment link

📲Reminder and waitlistCancelled tables re-offered

Results

+29%

More online bookings

31%

Fewer no-shows

12 hrs

Staff time saved every week

Before vs with The Agentry

BeforeWith The Agentry

Booking messages answered in 1 minute

30%

98%

Tables filled after cancellation

9%

57%

Guests arriving as booked

78%

91%

Online bookings per week (first 6 months)

Automation rate

of guest messages resolved by the AI host

“Friday nights used to be chaos on the phone. Now bookings just appear, and the waitlist fills cancellations before we notice them.”Marco Bellini, Operations Manager, Olive & Ember

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Case study 05 · Logistics

Instant tracking answers and faster quotes for a growing freight business

A regional freight company automated tracking updates and quote requests so the operations team could focus on exceptions.

The challenge

Dispatchers spent half their day answering "where is my delivery" calls and chasing customers for quote details, which delayed quotes by several hours and cost the business new work.

Our solution

An AI agent connected to the transport management system gives live tracking updates, collects quote details (pallets, weight, postcodes, dates), prices standard lanes automatically and escalates delays or exceptions to the right dispatcher.

Live tracking answers from your TMS
Guided quote capture and instant pricing
Exception alerts to dispatchers

Sample Logistics AI agent conversation for SwiftRoute Freight — SwiftRoute Freight · Midlands

How the agent works

📨Customer asksTracking or new quote

🔗Agent checks TMSLive status and ETA

💬Instant answerUpdate sent on WhatsApp or email

🧾Quote generatedStandard lanes priced automatically

🚨Exceptions escalatedDelays flagged to dispatch

Results

68%

Tracking queries automated

15 min

Quote turnaround (was 6 hrs)

+21%

Higher quote conversion

Before vs with The Agentry

BeforeWith The Agentry

Tracking queries resolved instantly

12%

68%

Quotes sent within 30 minutes

24%

89%

Delay alerts sent proactively

5%

83%

Quotes issued per week (first 6 months)

Automation rate

of customer queries handled automatically

“Our dispatchers now deal with real problems instead of status calls. Customers love getting a quote while they are still on the phone.”Priya Nair, Head of Operations, SwiftRoute Freight

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Case study 06 · E-commerce

Resolving support tickets and recovering carts automatically

A fast-growing online homeware brand used an AI agent to handle order queries, returns and abandoned baskets across chat and email.

The challenge

Order-status and returns tickets made up most of the inbox, replies took up to a day during sales, and abandoned carts were rarely followed up.

Our solution

The agent connects to the store platform to answer order and delivery questions, starts returns and exchanges, recommends products and follows up abandoned baskets with helpful, personalised messages. Complex cases go to the support team with the full conversation.

Order status, returns and exchanges handled automatically
Personalised abandoned-cart follow-ups
Full context passed to the team when needed

Sample E-commerce AI agent conversation for Lumen & Co — Lumen & Co · Online retailer

How the agent works

🛍️Shopper needs helpChat, email or Instagram

🔎Agent checks orderStore platform and carrier data

↩️Resolves or returnsLabels and refunds started

🛒Recovers cartsPersonalised follow-ups

⭐Feedback requestedReviews and CSAT tracked

Results

62%

Tickets resolved automatically

+18%

More abandoned carts recovered

4.7/5

Customer satisfaction (was 4.3)

Before vs with The Agentry

BeforeWith The Agentry

Tickets answered within 5 minutes

17%

94%

Returns started without staff

8%

71%

Abandoned carts recovered

6%

24%

Tickets handled by staff per week (first 6 months)

Automation rate

of tickets resolved without a human

“During our biggest sale the support inbox stayed calm for the first time. The agent just handled it.”Tom Garrity, Customer Experience Lead, Lumen & Co

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Browse case studies by industry

Turning after-hours enquiries into booked viewings

The challenge

Our solution

How the agent works

Results

Before vs with The Agentry

Viewings booked per month (first 6 months)

Automation rate

Cutting no-shows and freeing up the front desk

The challenge

Our solution

How the agent works

Results

Before vs with The Agentry

No-shows per month (first 6 months)

Automation rate

Faster client intake without compromising on care

The challenge

Our solution

How the agent works

Results

Before vs with The Agentry

Qualified matters per month (first 6 months)

Automation rate

Keeping tables full while the team stays focused on service

The challenge

Our solution

How the agent works

Results

Before vs with The Agentry

Online bookings per week (first 6 months)

Automation rate

Instant tracking answers and faster quotes for a growing freight business

The challenge

Our solution

How the agent works

Results

Before vs with The Agentry

Quotes issued per week (first 6 months)

Automation rate

Resolving support tickets and recovering carts automatically

The challenge

Our solution

How the agent works

Results

Before vs with The Agentry

Tickets handled by staff per week (first 6 months)

Automation rate

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